FAQs

1. How do I make a purchase?

Making a purchase on www.goddessarmourpotinja.com is very easy. You can shop any product. Click on the ‘Shop’ menu, select your size and click ‘Add to Cart’. Your chosen item will appear in your shopping cart on the top right of the screen; as you continue to shop or browse the site you can click on the top cart icon to see its contents in the ‘mini cart’ at any time. When you’re ready to place your order, select ‘Proceed to Checkout’ from the ‘mini cart’ on the right to complete the checkout process. If you have any problems, please contact us at fashion@goddessarmourpotinja.com

2. How do I find a specific item?

If you know exactly what you are looking for, you can search our online store by product category under the ‘Shop’ menu, or by collection under the ‘Collections’ menu. Once you have selected your desired category or collection, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top left-hand corner, which can be used to look for products using keywords or a web code (SKU), if you know it.

3. How do I know if an item is in stock?

Most items shown are in stock. When you select the product and the size it will appear ‘Out of Stock’ below, meaning that the item is out of stock in that size. Items that are Out of Stock in any size will show the writing ‘Out of Stock’ directly from the shop listing.
Items that are not yet in stock but that will be back in stock soon, may be marked ‘Coming Soon’: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting us at fashion@goddessarmourpotinja.com. Please note that even if a product is in your shopping cart, it isn’t reserved, and will be available to other customers while you are browsing.

4. What payment methods does GODDESS ARMOUR accept?

We accept payments via American Express, Visa and MasterCard and also through PayPal, a highly trusted online payment system that allows individuals and businesses to transfer funds electronically worldwide safely.

5. How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located your order will be accepted and the items shipped. At this point you will receive a second email from us confirming your order and the tracking number to be able to locate your item throughout its shipment.
If any of the items you have ordered are unavailable you will be informed of the out-of-stock pieces and your payment for the items will not be processed.

6. When will I receive my order?

Orders shipped using our delivery partner, DHL, are delivered Monday to Friday between 9am and 5pm. For security reasons, all orders must be signed for upon delivery.

7. Can I collect my order instead?

For security reasons, and because your order must be signed for, we do not partner with local pick-up or service points. We also do not offer redirections.

8. Am I able to track my order?

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on fashion@goddessarmourpotinja.com and we will track the order on your behalf.

9. Can I exchange my order?

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.

10. How do I return an item?

You have up to 14 days to return an item. For full details on the returns process, see our Returns page.

11. Does GODDESS ARMOUR have seasonal sales?

FOAM BEACHWEAR does offer seasonal sales. Please note that the sale price for an item is only guaranteed if the item is bought in the period of the sale. If the item was bought at full price beforehand, or when the sale time has finished, the sale price (therefore the discounted price) will not be guaranteed.

12. Do I have to pay duty and import charges?

Items are shipped on a DAP (delivery at place) basis. This means that delivery may be subject to local import taxes where they apply, which are your responsibility. The shipping company will contact you by telephone and/or email once your items are in customs to let you know the cost. It is be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by GODDESS ARMOUR to you.

13. How do I contact customer care?

If you have any questions which are not currently answered on our site, please contact Customer Care by email at fashion@goddessarmourpotinja.com and specifying in the Subject: ‘CUSTOMER CARE – (give a title to your query)’.

14. How do I buy a Gift Card?

Gift Cards can be purchased directly at GODDESSARMOURPOTINJA.COM. Gift Cards are available in GBP £, USD $, EURO €. Gift Cards have no expiration date and the balance will be valid for online purchasing at any time. Please note that the Gift Card is an e-card that can be printed or emailed to the recipient and it represents the ideal way to give the gift of luxury shopping with the security and allowing freedom to the recipient to choose and love their gift.

15. How do I activate my Gift Card?

Sign in or register to activate your Gift Card. Once you’ve signed in, go to ‘My Account’ and click ‘My Credits’, where you’ll find ‘Activate Your Gift Card Credit’. Here you enter your unique activation code. There is no limit to the number of Gift Cards you can activate on your account. You can check your balance at any time online within ‘My Credits’ in the ‘My Account’ section. If your order exceeds your credit value, any remaining balance can be paid for by credit or debit card.

16. I'm unable to redeem my Gift Card credit – can you advise?

Please email us at fashion@goddessarmourpotinja.com and specifying in the Subject: ‘CUSTOMER CARE – UNABLE TO REDEEM GIFT CARD CREDIT’.

17. Can I get a refund on my Gift Card?

Gift Cards cannot be exchanged for cash. The card balance may be redeemed through the purchase of merchandise online. All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.